Return period
We encourage you to try out your products right away so that if there is a problem, you can return them before the returns deadline. We accept returns and exchanges for up to 21 days after delivery, except on opened boxed software, Designjet Z2100 series Printers, HP Color LaserJet CP6015dn Printer, and gift cards (except where required by law). After the 21-day period, you can get support for any product issues from HP Customer Care.
Credits
Credit for returns and exchanges is issued once we confirm receipt of the merchandise. Please be aware that your financial institution may take 5-to-7 business days to process your credit and have it reflect in your account.
Refunds
Tax (if applicable) is refunded with returns.
Original shipping and handling charges aren't refunded.
When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.
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Before you return or exchange your HP or Compaq product
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HP Customer Care provides easy access to expert advice on all your HP and Compaq products. We offer extensive service and support around the clock, in English or Spanish.
- Visit Support & Drivers for on-line support, product information, and software and drivers
- Contact us 24 hours a day, 7 days a week in English or Spanish via these toll-free numbers:
- For HP products: (800)474-6836
- For Compaq products: (800)652-6672
We reserve the right to verify that you called Technical Support before we exchange a product.
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To process a return or exchange
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We can only accept returns on orders placed with the HP Home & Home Office Store by phone or online. We can't accept returns or exchanges for items from the Parts Store, Small & Medium Business Store, or repairs.
To return or exchange an item, you must first get a return material authorization number (RMA) by calling us at (888) 999-4747.
- We'll e-mail you a FedEx shipping label (we pay for return shipping).
- Check your e-mail for the shipping label and print it within 5 days.
- Replace the product in its original packaging and include all items that were originally in the box.
- Remove (or cover) any original shipping labels and affix the new label.
- Write in bold letters on the package: "RMA [your return material authorization number]".
- Take the package to a FedEx location.
Note: You must return the product within 5 calendar days of the issuance of the RMA.
You can check the status of your return by viewing order status.
If you don't follow this process, your credit or exchange may be delayed, and you'll assume risk of loss and payment of return shipping charges. Do not refuse delivery or return the product without calling us.
For exchanges, we must receive your returned product before we will ship the new item.
Click here for APO and FPO returns.
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