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3-year HP Care Pack Total One Service with Pick Up and Return for Laptop PCs

(UJ049A)

Special offers and deals

Price and buy
Price $309.99 *

In stock:  ships same day
Orders by 10 p.m. ET (M–F) ship within 24 hours.

As low as $15/mo†

No payments for 90 days
Bill Me Later® - subject to credit approval

The current page: Overview of this product's features Specifications for this product

Don't be caught off guard by the unexpected. Protect multiple HP products and save up to 25% versus the cost of purchasing individual HP Care Pack Total One Services.
You'll enjoy convenient 24 x 7 technical support and extended security while keeping your notebook PC and up to 2 HP peripherals covered by the manufacturer who knows them best. You'll receive a dedicated Total One phone number and be connected with a specially trained HP technician.
If any of your products should need repair or replacement, we'll recycle the original parts so they don't end up in a landfill. To learn more, visit HP recycling.

Greater peace of mind

What's included:
  • Convenient door-to-door PC pickup and return with round-trip shipping
  • Diagnosis, repair, and return of the PC
  • Next-business-day exchange1 for up to 2 qualifying HP peripherals2—round-trip shipping included
  • Expert 24 x 7 toll-free phone, real-time chat, and e-mail support
  • Coverage for hardware parts and labor for up to 3 years*
  • Technical assistance with PC setup, troubleshooting, and virus and spyware issues
*Extended coverage for your PC and qualifying peripherals begins at the time of the PC purchase and ends 3 years from that date. You'll get the most coverage if you buy this 3-year plan when you purchase your PC. For example, if you buy it 3 months after you buy the PC, you'll get enhanced coverage for the remaining 9 months of your standard 1-year warranty, plus 2 additional years.
For details on coverage and exclusions, see the terms and conditions.

Plan requirements

  • Must be purchased within 1 year of HP notebook PC purchase date
  • Up to 2 qualifying HP peripherals must be purchased within 1 year of HP desktop PC purchase date
  • All coverage ends the day your PC extended coverage ends
  • Must be registered and activated as instructed in HP Care Pack materials
  • One plan per product
  • Does not cover preexisting damage to applicable hardware
  • Available only in the United States

1. Standard delivery is next business day from date of request, provided order is placed by 2:30 pm Central time. |2. Covers all HP Deskjet, Officejet, and Photosmart printers and faxes; HP LaserJet 1018, 1020, 1022, P1005, P1006, P1505, P1505n, M1319F, CP1215, and CP1518ni printers; any HP or Compaq monitor if purchased separately within 1 year of PC purchase.

What's in the box?

3-year HP Care Pack Total One Service with Pick Up and Return for Laptop PCs

    • HP Care Pack certificate with serial number
    Registration card and online registration information
    Booklets with instructions and coverage terms and conditions

Awards and certifications

Business Week Customer Service Champion Award

Business Week
Customer Service Champion Award
March, 2009

Award-winning support

 US service locator

Use our Web interface to troubleshoot a problem

Download software and drivers

Get access to support by registering your Care Pack

Use and learn

Learn more about HP Customer Care

What happens when your warranty expires


* Prices, specifications, availability and terms of offers may change without notice. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. Please note these policies apply only to products sold by the HP Home & Home Office Store; reseller offers may vary.

 

† "As low as" offers apply to HP Home, Home Office Store credit card and Bill Me Later®. Subject to credit approval. Different terms and calculations apply to each payment method. Based only on the purchase price of this item. Taxes, shipping costs, additional purchases and other fees are not included in the monthly payment amount. If paying with Bill Me Later® your payment amount may be as low as $10/mo. A higher revised monthly payment amount will be calculated at checkout based on shipping preferences and zip code information. Click on the offer for important disclosure information.

 

‡ Intel's numbering is not a measurement of higher performance.

 

Intel, the Intel logo, Intel Core and Core Inside are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

 

§ Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 20GB (Windows 7), 8GB (XP and XP Pro), 12GB (Vista), 12GB (MCE); for desktops up to: 14GB (Windows 7), 10GB (Vista, XP, XP Pro), 12GB (MCE). For hard drives 1GB=1 billion bytes.

 

¶ In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

 

†† Certain Windows Vista product features require advanced or additional hardware. See www.microsoft.com/windowsvista/getready/hardwarereqs.mspx. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor.

††† Battery life varies depending on product configuration, model, settings, loaded applications, utilized features. As with all batteries, maximum capacity decreases with time and use. Battery life times based on MobileMark 2007 battery benchmark. Reported times are with wireless functionality off.

## After first page; see www.hp.com/go/inkjetprinter for details.

### Majority of laser AiOs<$750, printers<$300, using Officejet Pro products with XL cartridges; for details: www.hp.com/go/officejet

§§§ This system may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality.See http://www.microsoft.com/windows/windows-7/ for details.

 
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