HP 3 year Care Pack w/Next Day Exchange for Printers

HP 3 year Care Pack w/Next Day Exchange for Printers

Price:$34.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585088652   Part: UG608A

Overview

This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 3 year Care Pack w/Next Day Exchange for Printers

Rated 4 out of 5 by good idea I hope I never have to use this product. The price is reasonable for the piece of mind April 1, 2013
Rated 5 out of 5 by Peace of mind. This product as advertised will and does give me peace of mind should something go wrong with my printer. March 6, 2013
Rated 4 out of 5 by Very good ins policy to have Can't beat this policy to have even if you don't have to use in 2 or 3 years, divide cost by length of time and a replacement unit you can't go wrong, I reg this policy to anyone buying any equipment if a policy is offered . January 2, 2013
Rated 5 out of 5 by good features It's good to have this to back up any problems that could occur. December 12, 2012
Rated 5 out of 5 Almost everything in a single printer The only thing missing is the ability to print on Disc's which I was able to do on my previous printer from HP Photosmart premuim 309A. It printed directly on white top DVD & CD's and printed the Silver cd's like some of the older hp computer CD drives did. The first time I used it, it would sent out 4 to 6 pages without printing on them. This only happend the first two times I used us. It hasn't done that since. Also the first two times I attempted to print on two sides of the paper it jamed in the area where the paper is turned over. Again, it hasn't done that again. So, after a couple of start-up problems that fixed itself it is a very nice printer. Everything works and works well. The price is very competive for all that this printer does. I have to admit that I have had other printers but the printers from HP have always out preformed all the others and cost less. So if you'er thinking of a new printer, give this one a look. HP also provides a 30-day return policy so if you don't like this printer for any reason, HP will take it back within 30 days only. I believe that 30-day return is still available on HP printers but, check with HP before purchasing. One more thing, on my previous printer I was able to use the "Quick Forms, HP Crafts and Calendar functions directly from the printer. This new printer HP Photosmart 7520 Require you bo be usint the printer with a wireless connection before these very nice abilities are available. So if you plan on a direct link to your PC you will not have available these functions. I was not able to set up my printer wireless and using HP support my support person tried a couple of solutions then I was told to call Verizon, my internet provider. I would have thought if anyone can set this up it would be an HP support person snce I am using an HP computer and the HP Printer. My DSL Router is a "D-Link" from Verizon. RichM October 11, 2012
Rated 4 out of 5 by Immediate Replacement I have used this service on previous HP Printers. When you call with a problem you speak to someone with North American English well versed with the product. And, most important, if they can not fix your problem over the phone, they arrange the replacement which arrives quickly. In 2 days after your problem surfaces you are back in business. June 12, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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