HP 3 year Care Pack w/Next Day Exchange for Printers

HP 3 year Care Pack w/Next Day Exchange for Printers

Price:$24.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

Special deals, offers & upgrades

UPC: 883585088645   Part: UG607A

Overview

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it—so you can get back to work.

Features

Remote problem diagnosis and support

  • Once the Customer has placed and HP has acknowledged the receipt of a call as described in 'General provisions', HP will work during the coverage window to isolate the hardware incident and to remotely troubleshoot, remedy, and resolve the incident with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution. HP will provide telephone assistance for the installation of customer-installable firmware and Customer Self Repair parts during the service coverage window.

Onsite hardware support

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Replacement parts and materials

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered onsite or remotely. Calls received outside this coverage window will be logged at the time the call is placed to HP, but will not be acknowledged as described in 'General provisions' until the next day for which the Customer has a coverage window. Coverage window options available for eligible products are specified in the Service-level options table. All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Onsite response time for hardware support

  • For incidents with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within the specified onsite response time. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HP, as described in ‘General provisions.’ The onsite response time ends when the HP authorized representative arrives at the Customer's site, or when the reported event is closedwith explanation that HP has determined it does not currently require an onsite intervention.
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.

Escalation management

  • HP has established formal escalation procedures to facilitate the resolution of complex problems. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 3 year Care Pack w/Next Day Exchange for Printers

Rated 2 out of 5 by Impossible to Register After receiving the product, I had to register it. When I typed in the serial number of my machine, it said it did not exist. Then product number also not recognized. I tried both the care pack numbers AND the actual numbers on the printer itself. After wasting 3 hours trying to get this registered -- and even talking with an online chat support agent -- I gave up. Totally useless! Waste of money at this point. August 9, 2014
Rated 4 out of 5 by Highly recommend For the price I paid, this extended warrenty is a must have. It will either get your product fixed or replaced if not repairable and in a timely fashion. I recommend that if you intend to keep using your HP product beyond the basic warrenty time then you must have this to save you money and time. February 23, 2014
Rated 5 out of 5 by Worth While Purchase After having many HP printers especially Photosmart, I found it impossible to buy the print head assembly that seems to go first on those printers. So when the opportunity came to purchase a protection plan for my Photosmart this time I jumped at it. It is reasonably priced and one day turn around is excellent. I highly recommend the protection plan you cannot beat the price for a 3-year deal January 12, 2014
Rated 5 out of 5 by excellent value I doubt I will actually need to use the Care Pack If my new Photosmart is as reliable as my old Photosmart, but it is excellent insurance against the worst case scenario. March 21, 2013
Rated 5 out of 5 HP Care Kit Great 3-year Care Kit just purchased. March 4, 2013
Rated 5 out of 5 by I love the Care Pack option! I love the fact that HP puts "it's money where it's mouth is" and guarantees its product. This is a great assurance for those of us that do a lot of printing! March 1, 2013
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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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