HP 3 year Care Pack w/Next Day Exchange for Printers

HP 3 year Care Pack w/Next Day Exchange for Printers

Price:$24.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585088645   Part: UG607A

Overview

This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 3 year Care Pack w/Next Day Exchange for Printers

Rated 5 out of 5 by I love the features of this product I was very impressed August 2, 2012
Rated 5 out of 5 by Problem Registering I could not register the Care Pack on-line. July 31, 2012
Rated 5 out of 5 by This is our second carepak. We have four HP Printers. I have two, and my wife has two. This latest Carepack purchase was for her HP Photosmart 6510. She also has an older HP Photosmart 7960 which still works fine. (No carepack on it). I have a HP Photosmart Plus and have a Carepack for it. I also have a older HP Deskjet 952C ( No Carepack on it either),that still works fine also. I also used a HP Carepack to replace a malfunctioning HP printer some time back, and the process was quite painless. We are sold on HP products and will always purchase the Carepacks with all our future purchases July 28, 2012
Rated 5 out of 5 by Extended Warranty If I'd had this on my previous printer this one would have been free. July 24, 2012
Rated 5 out of 5 by Lifetime customer Just got a 3 year Care Pack with for incredible price. Great features including next business day exchange service. HP has great services and products, best I've ever used. May 4, 2012
Rated 4 out of 5 by NICE THE SERVICE WAS GREAT. SOLVED THE PROBLEM WE WERE HAVING. WHEN OFFERED TO EXTEND SERVICE AT A REASONABLE PRICE, WE WERE HAPPY TO TAKE IT. April 29, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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