HP 2 year Care Pack w/Next Day Exchange for Printers

HP 2 year Care Pack w/Next Day Exchange for Printers

Price:$24.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585088621   Part: UG605A

Overview

This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 2 year Care Pack w/Next Day Exchange for Printers

Rated 5 out of 5 by excellent extended 2 year warranty I purchased this 2 year extended warranty for my HP photo smart printer 7520 with replacement features. Fortunately, my printer works fine and I have not needed any technical assistance. However, the two year extended warranty was a great deal, so I signed up the deal. March 31, 2014
Rated 5 out of 5 by Excellent purchase for home printer Although I have never had a problem with my printer, this is an excellent purchase for peace of mind. Your home office will continue to run smoothly. Working with HP is very easy and customer service is excellent. I have worked with HP for many years on multiple products and have not been disappointed. March 26, 2014
Rated 5 out of 5 by easy order easy order and easy renewel February 26, 2014
Rated 4 out of 5 by Reasonable price for guarantee extension Although the guarantee extension is affordable, I was confused about having the written guarantee sent to me in a package. Also the instructions as to how to register the guarantee were not easy to follow. November 13, 2013
Rated 5 out of 5 by Printer My new printer is great and the protection product was reasonably priced and the HP help has been great/ November 10, 2013
Rated 1 out of 5 by disappointed I was under the impression that I would get to insure my computer so it was useless for me. The only reason I ordered was it because it was bugging on my computer screen so I thought well I would try it . So for me it is money waisted!! July 7, 2013

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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