HP 2 year Care Pack with Next Day Exchange for Deskjet Printers

HP 2 year Care Pack with Next Day Exchange for Deskjet Printers

Price:$14.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 887111383303   Part: UG113A

Overview

HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 2 year Care Pack with Next Day Exchange for Deskjet Printers

Rated 5 out of 5 by Help is here I needed help during the first year and it was critical. Now I am sure to have equally good help if I need it for the next 2 years. By then, I will probably need another printer/copier/scanner. HP service is always right on the money and I consider the cost of this package to be money well spent. August 4, 2014
Rated 5 out of 5 by Great product! I recently purchased an extended warranty on my printer. The price was not displayed initially and I thought why would I buy an expensive warranty when I can just buy a new printer. Well the price was $14.00 for two years. I purchased it and have used it twice since the purchase. I have more than made up for the price! The support is absolutely fabulous. I would highly recommend this product. Worth every penny and then some! July 29, 2014
Rated 5 out of 5 by 2-year carepack I think this product is great. Wish I had it before. July 29, 2014
Rated 4 out of 5 by HP care pack So far this was easy to use and sign up for. I have not had a reason to actually use the next day replacement part so I can not speak to that. March 26, 2014
Rated 5 out of 5 by The product is easy to use and has great features. I sincerely enjoy the product. I will always buy HP. March 13, 2014
Rated 5 out of 5 by Care Pack I'm extremely satisfied with the care pack, the price for 2 years was within my limited financial status. It's wonderful having HP's support and experience tohelp me. Thank you! February 7, 2014

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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