HP 2 year Care Pack w/Next Day Exchange for Officejet Printers

HP 2 year Care Pack w/Next Day Exchange for Officejet Printers

Price:$59.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

Special deals, offers & upgrades

UPC: 883585222001   Part: UG103A

Overview

Protect your investment! Upgrade the standard warranty on your new or refurbished hardware unit to a total of 2-3 years of next-business-day exchange. Coverage begins the day you buy the product, and this upgrade must be purchased within a year of the original purchase date.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 2 year Care Pack w/Next Day Exchange for Officejet Printers

Rated 5 out of 5 by Great printer and all-in-one This all-in-one printer is quiet, fast, efficient and Easy setup May 24, 2013
Rated 4 out of 5 by Good value The care pack is a great value however, the printer (OfficeJet Pro 8600 Premium) is not very good. A lot of money and it will not stay awake! Constantly have to unpug it and restart! February 25, 2013
Rated 5 out of 5 by Sticking With HP Service Contract I had a very positive experience with HP Service. Something went wrong with my 8500 All-in-One. The service people were very patient with me by telephone in ascertaining if it was an on site fixable problem. Once they saw that it wasn't they shipped me a new one in 24 hrs. and had me return, by FedEX ground, the bad one and they paid the shipping. It was a relatively easy procedure. I "dumped" the contract that I purchased with the vendor I bought the item from (more expensive and complicated -- got refund). Why go with something questionable when you have had good experience with HP Service & Support? May 4, 2012
Rated 3 out of 5 by Necessary Evil You shouldn't have to need this coverage but with the problems I had with my last 400 series Deskjet I didn't dare take a chance on another HP product without it. My last printer worked for two months, its warranty refurbished one didn't work and the replacement's warranty refurbished on lasted a couple months. I didn't have the patience to go through the whole replacement process again so I'm trying a different HP product. April 29, 2012
Rated 5 out of 5 by Slam Dunk I usually get extended warranties on my purchases. HP is exceptionally good on responding to my needs for continued coverage. Their tech reps are very knowledgeable, and highly professional. These are great deals. April 23, 2012
Rated 4 out of 5 by A Good Insurance Policy Although I haven't used this service contract yet, I thought it was a good deal and would benefit me in the event I do have a problem with my HP printer in the future. April 5, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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