HP 3 year Care Pack w/Next Day Exchange for Officejet Printers

HP 3 year Care Pack w/Next Day Exchange for Officejet Printers

Price:$34.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585088973   Part: UG071A

Overview

This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 3 year Care Pack w/Next Day Exchange for Officejet Printers

Rated 5 out of 5 by I am a Believer in Care Packs! I used to think that "added insurance" by buying additional warranties was just an additional cost and not needed, but once I tried the additional warranty by purchasing the Care Packs, I found that indeed! I saved monies because I was given additional technical help years later and I felt secure knowing if I ever needed to replace my machine, HP would honor the warranty and exchange without hesitation. Luckily I never had to replace an HP printer, but the added security in knowing I could is worth the extra money - Peace of Mind! October 13, 2012
Rated 3 out of 5 by Haven't used it yet so I don't know. I believe the quality of mid grade electronics has diminished and requires the purchse of extended warranties. I learned the had way. My HP 8500 Pro that was less than 2 years old developed a short in the fax connection on the machine and wouldn't allow my phone line to be used. I called the phone company thinking that it had to be their service line but I was wrong. Once the phone line was disconnected from the 8500 all was good. Reconnected the phone line and phone service went busy. Enter my new HP 8600 with a Care Pack but lost my stock of 8 ink cartridges for the HP 8500 August 7, 2012
Rated 5 out of 5 by Couldn't pass it up! I've had extended warranty and technical support packages before, but this one was incredibly priced. I'd have been stupid to NOT take it. July 17, 2012
Rated 2 out of 5 by Tech support minimally complete. Sorry that I purchased it. I have doubts that the HP 4500 All-In-One Ptinter will last up to 3 years (based on the 2 weeks that I have been using it). April 26, 2012
Rated 5 out of 5 by HP care packages This is the best deal ever. I have been a loyal customer of HP and recommend all of their products. The extended warranties are the best. They allow worry free day to day use of the product. Any problems are taken care of immediatley and the people at HP are freindly and willing to help with any type of problem, either over the phone, or replacment when necessary. I carry extended warranties on all of my HP products. April 21, 2012
Rated 5 out of 5 by Quality at its best I ordered a 3-year Care Pack for my HP Officejet Pro 8600. I must compliment the printer as a wonderful all in one machine for all my office needs in the most efficient way possible and the Care Pack, which is one of the best and most affordable I have seen for product protection. I am glad knowing I can order quality products and insure them too. Not on this order, but I recently bought 2 HP laptops and they are wonderful! Thanks HP! March 6, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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