HP 3 year Care Pack w/Next Day Exchange for Officejet Printers

HP 3 year Care Pack w/Next Day Exchange for Officejet Printers

Price:$34.99*

No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 883585088973   Part: UG071A

Overview

This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Features

Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 3 year Care Pack w/Next Day Exchange for Officejet Printers

Rated 5 out of 5 by A Great Idea There was a problem with my 3 month old HP Officejet Pro Premium printer. I didn't have my recipt and I was asked to do some tests and it was promptly replaced. The support person mentioned the HP Carepack. I told him I had three of these printers. I purchased 3 year next day replacement warranties for the product directly from HP. They arrived in two days I needed assistance filling them out and I called and a support person looked up the dates of purchase and assisted me with filing the information. Within 24 hours I got an email confirming the registrations. THIS IS REMARKABLE SERVICE AND SUPPORT. Frankly HP has set the bar for service and product support so high that everyone will have to work really hard to even come close. THANK YOU HP August 30, 2013
Rated 5 out of 5 by Added security This added security gives me peace of mind. April 21, 2013
Rated 2 out of 5 by MISLEADING EXTENDED WARRANTY TERM I was disappointed to learn that one year of the 3 year 'extended warranty' that I purchased was the original 1 year warranty that was included when I initially purchased my printer. I feel the extended warranty would be more accurately described as an additional 2 year warranty rather than a 3 year warranty because what you get when you pay your money is an additional 2 year warranty. April 17, 2013
Rated 5 out of 5 by Smart Investment I got this so if anything happens to my printer, I'm covered after the warranty. February 25, 2013
Rated 5 out of 5 by The best features I used it one time and it was well worth it January 26, 2013
Rated 5 out of 5 by Great The 3 year care pack w/next day exchange is great because of the way they make most products lately in the US, I would recommend that everybody get this for peace of mind. December 9, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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