HP 2 Year Next Day Exchange Service for Consumer Monitors


No Payments + No Interest if paid in full in 6 months with Bill Me Later. See Terms

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UPC: 882780663220   Part: UE874A


This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.


Remote problem diagnosis and support

  • When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

  • If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.
  • The replaced product or part must be returned within the specified timeframe and becomes the property of HP.
  • The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

Prepaid shipping label, materials, and instructions for defective unit return

  • HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).
  • At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

  • The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.
  • Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.
  • Extended telephone support may be available for select products.
  • Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

  • As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
  • Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
  • Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
  • Certain HP proprietary service diagnostic tools with password access
  • Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
  • ''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.
  • Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

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Customer ratings and reviews for HP 2 Year Next Day Exchange Service for Consumer Monitors

Rated 2 out of 5 by Lacking When I tried to register my product, the system would not recognize the model number even when this product was purchased directly from HP a couple of days before. I could not register it on line. If one cannot even register it what are the chances that it would get the benefit of service/care? August 1, 2012
Rated 5 out of 5 by Service as promised I needed a monitor right away for business purposes. I found what I needed on th website since I wanted one with TV capability and the local stores either did not have it or were too much of hassle. it is very easy to go online when you can get next day delivery. Pretty amazing in fact. February 19, 2012
Rated 5 out of 5 by Customer Care Warranty I highly recommend always getting some type of warranty on the computer to protect yourself February 15, 2012
Rated 5 out of 5 by BEST WARRANTY PROGRAM EVER I haven't had to use this specific service plan for my monitor, yet, but I have used the same plan for a laptop warranty... ironically for a bad monitor (twice). Because of that experience I bought this service plan for my new monitor. This is absolutely the best service plan available in the computer market! By the next day HP has overnighted a box for you to packup and return your product. You pack up your hardware and attach the preprinted shipping label provided, which goes back out to HP overnight. Within a couple days of service, the product is overnighted back to you, either repaired, refurbished, or new replacement. Total turnaround is usually within a week. Sure, there are other warranty/service plans out there that have in-home repairs, but if you're someone who is rarely available during the daytime hours, then this is perfect. Even better, the price.... you can't beat how absolutely cheap this is to know you're getting coverage. This obviously says a lot about how confident HP is in their products! September 23, 2011
Rated 5 out of 5 by great monitor/great buy I have numerous HP products, this is the best monitor that I have ever bought regardless of the brand or price that I've had in the last 25 years. You can't go wrong with this. Love the ability to be able set up to my preferences. August 2, 2011
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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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