HP 3 year Accidental Damage Protection with 3-day Onsite Response for 2-year warranty Notebook

HP 3 year Accidental Damage Protection with 3-day Onsite Response for 2-year warranty Notebook

Price:$209.99
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UPC: 885631304952   Part: UN041A

Overview

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

Features

On-site hardware repair

  • The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
  • Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

24x7 remote support

  • Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
  • In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Monitor coverage

  • Coverage for HP or Compaq monitor purchased with PC on same invoice
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.
  • All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Onsite response time for hardware support

  • Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
  • Response time options available for eligible products are specified in the service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.
  • Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.

Escalation management

  • HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 3 year Accidental Damage Protection with 3-day Onsite Response for 2-year warranty Notebook

Rated 4 out of 5 by A good thing I hope I never need Having the extended warranty makes me feel better. It was expensive, but I use my notebook for work, so I can't afford for it to be down. January 12, 2014
Rated 5 out of 5 by This product has great features I'm very happy with my new HP Envy laptop. I bought the 17", I love the backlighting on the keys. I'm glad I bought it, and I would purchase it again. I do want to add that Windows 8 is a bit challenging, but I highly recommend HP products to everyone. January 11, 2014
Rated 5 out of 5 by Top of the Line Service I purchased the extended 3 year warranty because if I ever have a problem with my system the techs at HP will take care of it in short order. December 5, 2013
Rated 4 out of 5 by good Hope I don't need it May 2, 2013
Rated 1 out of 5 by No Added Value This "HP 3 year Accidental Damage Protection with 3-day Onsite Response for 2-year warranty Notebook" provides no real additional value. There is no priority queuing with this plan. There are very few parts of a notebook that can be serviced "OnSite" per HP's own admission. The repairs are likely to be return to depot, and the turn around times are no different than standard warranty. April 25, 2013
Rated 1 out of 5 by GROSSLY Misleading!!! After owning my HP Envy17 for almost two years, I got an email from HP warning me that my two year warranty was about to expire, and wouldn't I like to buy a three year accident protection plan with in-home service. I considered it and, since we travel a lot, I decieded to pay the ca.$185 for the three year protection. When the package arrived and I tried to register it with HP, I was informed that it would be RETROACTIVE to the original purchase date!!! So it was REALLY going to be a ONE year protection plan. Needless to say, I promptly returned it! March 26, 2013

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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