HP 3 y Premium Svc w/Accident Damage Protection 3 day Onsite LoJack 3mo SmartFriend Select Notebook

HP 3 y Premium Svc w/Accident Damage Protection 3 day Onsite LoJack 3mo SmartFriend Select Notebook

Price:$329.99
After savings:$299.99*
Save $ 30.00 or 9.1%**

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UPC: 886112460501   Part: U0H98A

Overview

Get the best possible experience from your desktop or notebook PC with HP’s most comprehensive service plan. HP Premium Care Pack Service for select PCs gives you award-winning North American-based technical support for a wide range of issues. Set up your PC with ease thanks to bonus 'how-to' phone support from HP SmartFriend Service. Expert HP technicians will assist you with data migration and backup; network configuration; wired or wireless network set-up; connecting printers, monitors, and other peripherals; and other tasks not covered under your standard warranty. Extended service coverage begin the day you buy your HP PC. You'll get the most coverage and best value if you buy this plan when you purchase your PC For example: • If you buy the 2-year service plan when you purchase your PC, you'll get coverage for 2 full years and bonus HP SmartFriend phone support • If you buy the 2-year service plan 3 months after you purchase your PC, you'll get 21 months of coverage only

Features

Priority Queue

  • Front-of-the-queue access to HP North America-based technical support is available between 6 a.m. to midnight Mountain Standard Time, Monday through Saturday.
  • An onsite response time will not apply if the service can be delivered using remote diagnosis, remote support, or other service delivery methods described above.
  • Activities such as, but not limited to, the following are excluded from this service:
  • Backup, recovery and support of the operating system, other software, and data
  • Operational testing of applications, or additional tests requested or required by the Customer
  • Troubleshooting for interconnectivity or compatibility problems
  • Support for network-related problems

Onsite hardware support

  • Onsite repair is provided after highly trained technical advisors make a remote diagnosis of the problem.
  • The onsite repair process includes remote service diagnosis, which may result in HP sending the Customer an easy-to-replace part; scheduling a visit to the Customer’s home if needed; or, in rare instances, sending the Customer’s PC to an HP-authorized repair site.
  • Onsite visits are available 6 days a week, between 8 a.m. and 8 p.m. local time, Monday through Saturday excluding holidays.
  • Alteration or modification of the product in any way
  • For HP business notebook products, major parts replacement is limited to three major parts per product per 12-month period commencing from the Care Pack start date; for all other products, major parts replacement is limited to one major part per product per 12-month period commencing from the Care Pack start date.
  • For accidental damage protection coverage, major parts include but are not limited to the screen (LCD), DVD/CD-ROM drive, motherboard, processor, hard disk drive, and memory. Once the specified limit is reached, the cost of repair for a major part will be charged on a time-and-materials basis.
  • Limitations to the defective media retention service feature option The defective media retention service feature option applies only to Disk Drives replaced by HP due to malfunction. It does not apply to any exchange of disk drives that have not failed.

SmartFriend user advisory

  • Bonus 3-month ‘how-to’ software, hardware, and networking phone support from HP SmartFriend Service is included when the Customer purchases HP Premium Care Pack Service at the same time as an HP PC.

24x7 remote support

  • Expert 24 x 7 toll-free phone, real-time chat, and email support is available wherever the Customer is located.

Replacement parts and materials

  • This feature provides coverage for hardware parts, labor, and shipping.
  • HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.

Remote problem diagnosis and support

  • Technical assistance is provided with PC setup, troubleshooting, and diagnosis of spyware and virus issues.
  • The coverage window specifies the time during which the described services are delivered onsite or remotely.
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.

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Customer ratings and reviews for HP 3 y Premium Svc w/Accident Damage Protection 3 day Onsite LoJack 3mo SmartFriend Select Notebook

Rated 5 out of 5 by 3 year extended warranty. My new PC is still under original HP warranty. When said warranty expires, I will add 3 year premium extended warranty and recommend it to my colleagues. September 16, 2013
Rated 5 out of 5 by Looks like a good deal I love the features...don't know about the fine print since I have it used it, but it gives me POM. I purchased the latest DV7 series with all the bells and whistles as a refurb and HP will willing toe extents the warranty for 3 years at 10% of the cost of the computer. Seems like a great deal...Time will tell, but I trust HP. April 27, 2013
Rated 3 out of 5 by Laptop not working,cannot assess value of Carepack I just received the Care Pack within the past two weeks. Due to the inability to get the Spectre XT Laptop to boot up, I have been unable to use any of the features of service pack, thus I have no way of knowing whether the services I purchased have a value. I am now working with a corporate representative to resolve the laptop issues. I will only be able to comment on the value of the service pack once I have a working laptop. My overall impression of HP is terrible based upon my first six weeks of working with the company! January 25, 2013
Rated 5 out of 5 by excellent service i previously had hp care and their service was outstanding. i had one minor problem and the fixed much additional stuff that i didnt mention. i highly recommend the HP sevice pack January 14, 2013
Rated 5 out of 5 by Nice to have! Good coverage and nice to have! September 28, 2012
Rated 5 out of 5 by comprehensive This is the "cream of the crop" support package, it includes all and leaves out nothing. I travel alot and having the peace of mind that If I have a problem I can just find my nearest HP service center and get A+ service. If you can afford it, I highly recommend it. September 14, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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