HP 3 year 3 day Onsite Response for 2 year warranty Envy Desktop Hardware Support

HP 3 year 3 day Onsite Response for 2 year warranty Envy Desktop Hardware Support

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UPC: 885631304914   Part: UN037A

Overview

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Enhance your coverage options even further with HP On-site Service and Accidental Damage Protection—and know you’re covered should the unexpected happen to your PC. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. Multi-year options are available.

Features

On-site hardware repair

  • The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
  • Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

24x7 remote support

  • Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
  • In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Monitor coverage

  • Coverage for HP or Compaq monitor purchased with PC on same invoice
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.
  • All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Onsite response time for hardware support

  • Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
  • Response time options available for eligible products are specified in the service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.
  • Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.

Escalation management

  • HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 3 year 3 day Onsite Response for 2 year warranty Envy Desktop Hardware Support

Rated 5 out of 5 by Excellent configuration However, Sales needs to instruct people when they ae buying directly, that an SSD was available for the customization. Also, when checking back with sales/tech support, they didn't know what kind or type of SSD I could have gotten. They didn't even know the brand name HP uses. I gave the computer great reviews, because it couldn't tell sales that an SSD would have sped up the boot etc., by 8-10X the regular hard disk speed. Great computer, BUT IT COULD HAVE BEEN REALLY FANTASTIC with an SSD! June 11, 2012
Rated 5 out of 5 by Full featured product Have not needed to use it and hope will not. Test will be when the need arises. May 25, 2012
Rated 5 out of 5 by Execellent value This machine is fast, efficient and so easy to set up. The huge capacity is impressive, but the speed and ease of use is incredible. April 2, 2012
Rated 5 out of 5 by Jut in case there is a problem Never have had a problem with any HP products yet. Bought just in case. March 29, 2012
Rated 5 out of 5 by More than Just a Printer..!!! It was way more than I expected. Not only is it good looking it is very fuctional. Eay set up and wireless. I could not ask for more. March 2, 2012
Rated 5 out of 5 by Best products I have had numerous HP printers and such but this is my first HP computer. Great product and product support. Had to call tech. support once during set up and they walked me through the issue I had, which was totally my own ignorance. February 3, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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