HP 2 year 3 day Onsite Response for 1 year warranty Envy Desktop Hardware Support


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UPC: 884962645086   Part: UM975A
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Customer ratings and reviews for HP 2 year 3 day Onsite Response for 1 year warranty Envy Desktop Hardware Support

Rated 5 out of 5 by Awesome Support I recently had problems with a HP Pavillian 9400F that I had purchased in 2008. I kept updating my HP support and a few months ago the mother board failed. The item was discontinued but HP sent me a new computer to repalce the mother board. Great Job HP support. Your guys are the best July 29, 2012
Rated 5 out of 5 by HP extended warranty I recently ordered the extended two year service contract for my HP desk top computer. I am very pleased with HP's fast, courteous and knowledgable service. I had Dell computers in the past but never again, I am very happy with the craftmanship and operation of HP products, they are the best in the Industry. Keep up the good work. April 20, 2012
Rated 3 out of 5 by Little Problem There I bought an All-in-One for my kids in Israel, where an HP office and service center is located. With the proximity to a service center, the Care Pack made sense and I bought it. However, when I received the Care Pack (which started the 2 year countdown from the date you sent it, even though the computer wouldn't be received for another 2 weeks), the instructions stated that it was only good in the USA. We checked with the Israel office and they verified that the Care Pack was worthless there (at over $160 cost). Luckily I read the Pack before I traveled to Israel with the computer or it would have been past the 21 days allowable for return. Needless to say, the early start of the Care Pack (compared to the longer time to get the computer) and the lack of reference to USA only in the sales info, all gave me a bad taste. The ONLY good thing was the return center didn't force me to pack up the Care Pack to return it (they said throw it away). I'm thinking about buying an All-in-One for myself and this problem is giving me cause for concern. February 23, 2012
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Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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