HP 3 year 3-day Onsite Response for 1-year warranty HP/Compaq and Pavilion Desktop

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UPC: 883585738762   Part: UJ217A

Overview

Enjoy the convenience of having a technician come right to your home or office, if needed, to help resolve desktop or notebook PC issues with HP Care Pack On-site Service. You'll also have access to 24x7 technical support and extended security while keeping your PC covered by the manufacturer that knows it best. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. For example: • If you buy the 2-year plan when you purchase your PC, you'll get coverage for 2 full years. • If you buy the 2-year plan 3 months after you purchase your PC, you'll get 21 months of coverage only. Multi-year options are available.

Features

On-site hardware repair

  • On-site repair after remote diagnosis of the problem by a highly trained technical advisory: The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.
  • Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Response Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local office at the next coverage window. HP retains the right to determine the final resolution of all reported problems.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.
  • Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary.

24x7 remote support

  • Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
  • Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts.
  • In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Replacement parts and materials

  • Coverage for hardware parts, labor and shipping

Monitor coverage

  • Coverage for HP or Compaq monitor purchased with PC on same invoice
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.
  • All coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Onsite response time for hardware support

  • Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.
  • Response time options available for eligible products are specified in the service-level options table. All response times are subject to local availability. Contact a local HP sales office for detailed information on service availability.

Work to completion

  • Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.
  • Work to completion may not apply to onsite support provided for desktop, mobile, and consumer products.

Escalation management

  • HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

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Customer ratings and reviews for HP 3 year 3-day Onsite Response for 1-year warranty HP/Compaq and Pavilion Desktop

Rated 5 out of 5 by This warranty had a great price!!! I bought this warranty because it came at a great price. I am just hoping that I never need to use it. June 22, 2014
Rated 1 out of 5 by Why did I bother? Maybe I didn't understand properly. I thought this would also help if I had trouble setting up and if I needed support, but apparently not so much. I also was under the impression that it gave me access to the HP friend service but was told that would be extra cost when I actually tried to use it. This is not the only product that the website is not completely clear on. I usually don't purchase extended warranties and so far I'm figuring I wasted my money here and will go back to my old policy of "no thanks". May 23, 2014
Rated 1 out of 5 by New comp. Installed with XP HP's quality and Quality control have gone from 10 stars to -10stars.A brand new comp.advertized with Win 7 Home Premium came with xp service pack 2.Plain sloppy and a disservice to all customers.All I had ever owned was HP.I would not take a free one now.Go Samsung!!!!! September 9, 2013
Rated 5 out of 5 by you'll laugh at this Over the years, I have bought these warranties on quite a few products and NEVER ONCE have I needed to use the warranty. Therefore, it must be good if no one has to use it! Knowing the reputation of HP, I assume if I call, someone will show up to fix things. Knowing HP, I'll probably never need to use this! May 20, 2013
Rated 5 out of 5 by Good to have Had the 3 year on my last HP computer, only needed to use it one time and was well worth the money, hopefully won't need it for the new computer. March 27, 2013
Rated 4 out of 5 by warrenty glad i am covered now if any thing goes wrong February 19, 2013

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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