HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop

HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop

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UPC: 886112460532   Part: U0J01A


Get the best possible experience from your desktop PC with HP’s most comprehensive service plan. HP Premium Care Pack Service for Select Desktops gives you award-winning North American-based technical support for a wide range of issues. Should you need assistance with your PC, you’ll get the premiere support you deserve. You’ll set up your PC with ease, thanks to 3-months of “how to” phone support from HP SmartFriend – a bonus when you purchase this Premium Care Pack on the same receipt as your PC. Expert HP technicians will assist you with data migration and backup, network configuration, setting up a wired or wireless network, connecting printers, monitors and other peripherals, and other items not covered under your standard warranty. Extended coverage begins the day you buy your HP PC. You'll get the most coverage and value if you buy this plan when you purchase your PC. For example: • If you buy the 2-year plan when you purchase your PC, you'll get coverage for 2 full years and bonus HP SmartFriend phone support • If you buy the 2-year plan 3 months after you purchase your PC, you'll get 21 months of coverage only


• Priority queue

  • Front-of-the-queue access to HP's North America-based technical support is available 6 a.m. to midnight MST, Monday-Saturday.
  • An onsite response time will not apply if the service can be delivered using remote diagnosis, remote support, or other service delivery methods described above.
  • Activities such as, but not limited to, the following are excluded from this service:
  • Backup, recovery and support of the operating system, other software, and data
  • Operational testing of applications, or additional tests requested or required by the Customer
  • Troubleshooting for interconnectivity or compatibility problems
  • Support for network-related problems

• SmartFriend user advisory

  • Bonus 3-month how to" software, hardware and networking phone support from HP SmartFriend when HP Premium Care Pack Service is purchased on same receipt as PC
  • Data loss or corruption; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; gradual deterioration Error in product design, construction, programming, or instructions
  • Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act
  • Alteration or modification of the product in any way
  • For HP business notebook products, major parts replacement is limited to three major parts per product per 12-month period commencing from the Care Pack start date; for all other products, major parts replacement is limited to one major part per product per 12-month period commencing from the Care Pack start date.
  • For accidental damage protection coverage, major parts include but are not limited to the screen (LCD), DVD/CD-ROM drive, motherboard, processor, hard disk drive, and memory. Once the specified limit is reached, the cost of repair for a major part will be charged on a time-and-materials basis.
  • Limitations to the defective media retention service feature option The defective media retention service feature option applies only to Disk Drives replaced by HP due to malfunction. It does not apply to any exchange of disk drives that have not failed.

• On-site hardware repair

  • On-site repair after remote diagnosis of the problem by highly trained technical advisors The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer's home or office- with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required- or, in rare instances, sending the customer's PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays.

• 24x7 remote support

  • Expert 24x7 toll-free phone, real-time chat and e-mail technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues

• Replacement parts and materials

  • Coverage for hardware parts, labor and shipping
  • HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.
  • The coverage window specifies the time during which the described services are delivered onsite or remotely.
  • Service requests received outside this coverage window will be logged the next day for which the Customer has a service coverage window.
  • Coverage window options available for eligible products are specified in the service-level options table.

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Customer ratings and reviews for HP 3 year Premium Service with 3 day Onsite Response 3 month SmartFriend for Select Consumer Desktop

Rated 5 out of 5 by Fabulous Support I bought a touch smart computer. The support with the Premium Care Package is beyond outstanding. My call is answered promptly by experts. They not only address what I am calling about but they also ask of there is anything else I might have a question about. They are not in a rush and have shown a lot of patience in helping me feel comfortable with my new machine. In addition to that, I receive follow up calls to make sure my issue was resolved and to ask if I am having any other problems. Paying a little extra for this support is the best money I have spent in a long time. Thanks HP. March 28, 2012

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Owner support

Warranty information

This product is covered by the standard HP warranty

Support information

Support for this product is provided by HP Customer Care

Returns & exchange information

The HP Home & Home Office Store will accept returns or exchanges for this product up to 21 days after delivery

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